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Welcome to the Berkeley College Helpdesk

Contact the Helpdesk

Berkeley College Support

By Phone: (973)-653-2180

 

Canvas Support

Faculty Hotline: (973) 653-2180 press 2 then 2
Student Hotline: (973) 653-2180 press 1 then 3

Change Your Password with MyID


Go to myid.berkeleycollege.edu, enter your username, and click the "Forgot My Password" option. The MyID service will send an e-mail to your Berkeley College MyMail account and your personal e-mail account that is registered in Student Self Service. Once you get the e-mail, click the link that says "MyID Password Reset" to reset your password.

Download Microsoft Office for Free

Download Microsoft Office for Free

Canvas Student FAQ

Canvas Student FAQ

Login

How do I log in to Canvas as a student?

Navigation

How do I use the Dashboard as a student?

How do I use the Global Navigation Menu as a student?

How do I use the To Do list and sidebar in the Dashboard as a student?

How do I view grades in the Dashboard as a student?

How do I view my Canvas courses as a student?

How do I customize my Courses list as a student?

How do I get help with Canvas as a student?

How do I log out of Canvas as a student?

Why can't I access my Course as a student?

Assignments

How do I view assignments as a student?

How do I submit an online assignment?

How do I submit a media file as an assignment submission?

How do I upload a file as an assignment submission in Canvas?

How do I submit a Turnitin assignment?

How do I view assignment comments from my instructor?

How do I view Turnitin results for my assignment submission?

Quizzes

How do I view Quizzes as a student?

How do I take a quiz?

How do I take a quiz where I can only view one question at a time?

How do I answer each type of question in a quiz?

How do I resume a quiz that I already started taking?

How do I submit a quiz?

How do I view quiz results as a student?

How do I know if I can retake a quiz?

How do I submit a survey?

Discussion Board

How do I view Discussions as a student?

How do I view Discussions as a student?

How do I create a course discussion as a student?

How do I subscribe to a discussion as a student?

How do I view and sort discussion replies as a student?

How do I reply to a discussion as a student?

How do I attach a file to a discussion reply as a student?

How do I embed an image in a discussion reply as a student?

How do I link to a YouTube video in a discussion reply as a student?

How do I edit or delete discussion replies as a student?

How do I like a reply in a course discussion as a student?

Grades

How do I view my grades in a current course?

How do I approximate my assignment scores using the What-If Grades feature?

How do I view my grades in a concluded course?

DUO MFA Support

Duo MFA Enrollment

 

Step One: Setup

Click the Duo MFA link you received in your Berkeley College e-mail

Click Start setup to begin enrolling your device.

 

Step Two: Choose Your Authentication Device Type

Select the type of device you'd like to enroll and click Continue. We recommend using a smartphone for the best experience, but you can also enroll a landline telephone or iOS/Android tablets.

 

Step Three: Type Your Phone Number

Select your country from the drop-down list and type your phone number. Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in to a Duo-protected service. You can’t enter an extension if you chose "Landline" in the previous step.

 

Double-check that you entered it correctly, check the box, and click Continue.

 

Step Four: Choose Platform

Choose your device's operating system and click Continue.

 

Step Five: Install Duo Mobile

You can download the Duo Mobile app from the Apple App Store for iPhone and Google Play store for Android

 

After installing the Duo App app return to the enrollment window and click I have Duo Mobile installed.

 

Step Six: Activate Duo Mobile

You should see the Duo Mobile Activation QR code on your screen

 

Go back to your Duo App on your device,step through the introduction screens and then tap Use a QR code to scan the barcode.

 

The "Continue" button is clickable after you scan the barcode successfully.

 

 

 

Congratulations!

 

Your device is ready to approve Duo authentication requests.

Please view this student video from Duo to show you a quick demonstration on how Duo works.

 

https://youtu.be/k6JSk9auISM